Description:
You have the skills. You possess the drive. What you need is a place where you're given immediate responsibility. The opportunity to make real-world impact. At Capital One, we provide credit cards to customers fitted to their specific needs. Our entrepreneurial spirit and drive to stand out in the industry has led us to become a Fortune 500 company and one of the top 50 employers in the GTA.
And it's here that you'll find a fast-paced, teamwork-oriented environment that values your collaborative and analytical abilities.
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This is a manager level position for the Canadian branch of Capital One responsible for execution of day-to-day processes in a manner that ensures compliance with Canadian legislation and corporate practices.
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. Facilitate and provide guidance on Compliance Risk to the Canadian Line of Business
. Provide the business support/advice on the development and maintenance of the Business Areas' Compliance Program (what to monitor, report, train on, etc.)
. Support and/or Perform Risk Assessments on State of Business Area Compliance
. Promote a culture of compliance
. Assist with initiation of projects as a result of recommendations by regulatory agencies
. Develop, capture, maintain and analyze the Canadian Business Compliance data and interpret to ensure consistency and adequate Compliance Risk Management
. Manage external regulatory relationships, as required
. Participate in Legislative Compliance Management (LCM) program for all applicable laws for Canadian credit card business
. Investigate and respond to all Canadian regulatory complaints, including coordination of multiple business units
. Develop processes to manage follow-up with all regulatory issues by business units, document progress and report to senior management
. Keep abreast of banking industry through the Canadian Bankers Association (CBA) specialist meetings such as for the Financial Consumer Agency of Canada (FCAC)
. Manage communications with business units

Experience:
Required:
. University degree
. Minimum 3 years experience with compliance for credit cards or similar retail financial products at a financial institution
. Solid relationship management skills
. Strong written and oral communication skills
. Demonstrated analytical skills
. Ability to collaborate across areas of the company


Preferred:
. Proficiency with computer applications, WORD, Acrobat and Excel
. Background in Risk management
. Experience with Legislative Compliance Management programs
. Experience with Privacy Compliance programs
. Experience with Anti Money Laundering Compliance programs
. Experience with the Financial Consumer Agency of Canada